Terms and Condition of Elizabeth Wells.
Should you need to contact us you may do so by email: info@elizabethwells.co.uk
Or by telephone: 01422 825414
Welcome, by using www.elizabethwells.co.uk website, you agree to be bound by the
following Terms and Conditions. Please note that it is your responsibility to
read them. If you do not agree to them, do not use this website. The
www.elizabethwells.co.uk website is provided solely for your personal use. You
may not use this website for any commercial purpose other than to place an order
with us.
Severability.
If any of these conditions is deemed invalid, void, or
for any reason unenforceable, that condition will be deemed severable and will
not affect the validity and enforceability of the remaining Terms and
Conditions.
Prices.
All our prices are in UK Pounds Sterling and include VAT. Payment in
Euros or US Dollars will be converted at the current exchange rate by your
credit card company. You are advised to check the exchange rate before
purchasing to give an approximate cost of goods. Please note your payment will
be identified on your statement as Elizabeth Wells. Please note that we reserve
the right to change prices at any time. The price you pay is the price displayed
on this website at the time we receive your order apart from the following
exception: While we try and ensure that all prices on our website are accurate,
errors may occur and despite our best efforts, a small number of products on our
website may be mispriced at any time. If this should happen we will contact you
if you have placed an order.
Making a Contract with us.
When you place an order with us you are making an
offer to buy goods. We will send you an email to confirm that we have received
your order. Once price and availability of your order has been confirmed we will
email you to confirm your order and that a contract has been made between us. In
the unlikely event the goods are no longer available, you will be informed
shortly after placing the order, at this point the contract with ourselves will
be cancelled unless an alternative can be found.
How to Place an Order.
This process is available in English. We endeavour to
make ordering from us as easy as possible. Choose your products from our product
pages. Use the drop down menus choose your item, size, and, if required, colour
and add it to your cart. You can view your cart at any time. You are also able
to remove items from your cart. Should you require any help please contact us
via the details above. When you have chosen your items you will need to choose
your payment method, (we accept MasterCard, visa, access, Delta, Switch, Solo
and Maestro). All card payments are securely processed.
- Telephone
Orders Telephone orders may be placed by this number 01422 825414.
- Postal Orders
Orders by post are accepted via email
sales@elizabethwells.co.uk or Elizabeth Wells, 23 Shambles, York. YO1 7LZ. Payment may be via cheque or postal order. The order must be accompanied by
the correct payment amount made payable to Elizabeth Wells. Orders without the
correct payment amount will not be accepted. Orders will be dispatched in our
standard manner once payment has cleared.
Delivery - UK/Overseas
- Delivery Charges
UK We are pleased to offer our UK customers free postage for
standard delivery via Royal Mail. If Royal Mail are unable to deliver to your
address please contact us. Next Day delivery is charged as an extra service at £7.50. Goods are
couriered as next day delivery, but as it is a third party that makes the
delivery we cannot guarantee delivery.
- Delivery Charges Overseas
Postage to our overseas customers is chargeable at £5
for Europe and £8 worldwide. We aim to dispatch as quickly as possible subject
to availability; this will be within 30 working days. Deliveries are made by
Royal Mail; Royal Mail Parcels or another courier, of which you will be
notified. Items will require a signature upon delivery.
- Dispatch We aim to dispatch goods in 2-5 working days of accepting your
order, subject to availability. Some items may take up to 30 working days to dispatch. We
endeavour to notify you when we dispatch your order. Goods are sent by
Royal Mail and will require a signature upon delivery. If a package is heavy it
may be sent by Royal Mail Parcels. If you request (by phone or postal order) the extra service of Next Day
Delivery your order will be dispatched the same day provided the order is made
before 3pm (orders only Monday to Friday).
- Lost or Damaged in Transit Should you suspect a delivery is lost please
notify us as soon as possible. If an order is damaged upon delivery please
notify us as soon as possible. In the case of damaged goods please keep
packaging and documentation if possible in order to assist with our service to
you and any claims that we may need to make against the package handler.
- Incorrect Goods In the unlikely event of receiving incorrect goods
please notify us as soon as possible. Please do not use the garments; it is
preferable to leave them in the original packaging.
- Bespoke Items Items made specifically to your requirements may have a
different dispatch time. You will be notified of this during the ordering and
acceptance of contract process. Bespoke items may carry an additional charge;
again this will be agreed before the contract begins. Our 7 days refund policy
does not apply to bespoke goods; please read our policy on bespoke items.
Cancellation and Returns.
Please ensure you check the sizing of garments and
refer to our sizing charts. If you require further help with sizing
advice do not hesitate to contact us.
- Right of Refusal Elizabeth Wells
reserves the right to terminate accounts, remove or edit content, or cancel
orders at our discretion. If we cancel an order, it will be without charge to
you.
- Items Exempt Due to our hygiene standards we would prefer not to accept
returns on knickers (including thongs, briefs, shorts) and Men's boxers and
briefs if they have been worn. It is advisable to try these items over your own
underwear. Bespoke items are non-refundable; once the contract has been accepted
you cannot cancel it. If the item is faulty we will refund the item, we have a
strict quality control system to ensure items are not faulty. Gift wrap and next
day delivery services are not refundable as they are extra services (to our
standard service) that you choose to commit to on accepting the contract.
- Cancellation You are able to cancel your contract with us up to 7
working days after the day of delivery with proof of purchase. To do this you
must contact us in writing. An explanation as the reason of cancellation will
help us improve customer service to yourself and future customers. If you cancel
you must return the goods to us at your own expense. Goods returned are your
responsibility; it is advised to send them by recorded means as we cannot be
held responsible for lost items. You must ensure that the goods are packaged
adequately to protect against damage, items damaged in transit are your
responsibility. If you fail to return the goods we will collect them and we will
charge you the direct cost of collection. If you fail to take reasonable care of
the goods before they are returned to us, and this results in damage or
deterioration we will charge you for the reduction in value.
- Exchanges You may exchange items up to 7 working days after the day of
delivery with proof of purchase. To do this please contact us by telephone or
writing. In the case of exchanging gift purchases please notify us that the
order is for a gift when you place the order; and contact us regarding an
exchange. Exchanges may carry an additional postage charge; however we endeavour
to keep this as low as possible. If you wish to exchange you must return the
goods to us at your own expense. Goods returned are your responsibility; it is
advised to send them by recorded means as we cannot be held responsible for lost
items. You must ensure that the goods are packaged adequately to protect against
damage, items damaged in transit are your responsibility. If you fail to return
the goods we will collect them and we will charge you the direct cost of
collection. If you fail to take reasonable care of the goods before they are
returned to us, and this results in damage or deterioration we will charge you
for the reduction in value.
- Overseas As well as abiding to the above terms please ensure you mark
your returned parcel with RETURN, otherwise Customs Duty and Local Tax will
become payable. If this occurs we reserve the right to refuse the product or
charge the customs and tax duty to you.
Faulty Goods.
If there is a problem with the goods please contact us. We
will deal with the matter in accordance with your legal rights. We have quality
control measures in place to ensure that we do not supply faulty goods. Items
cannot be deemed as faulty if the fault is a result of wear and tear, improper
care or improper use.
- Lingerie and Garment Care We recommend that all our
garments (excluding corsets, see below), are hand washed. Washing in a machine
may damage materials and reduce the life of the garment. We cannot accept
responsibility of garments should they be machine washed.
- Corset Care Your corset will last many years if looked after properly.
Please follow the instructions on caring for your corset as faults due to broken
bones and busks will not be covered with our exchange or returns policy. All our
corsets are manufactured using Steel bones and busks. To avoid breaking the busk
and bones please loosen off the lacing sufficiently to allow you to put it on
and take it off easily. Once fastened pull the laces from the middle carefully
to ensure an even take up on the body. All corsets need dry cleaning as washing
will eventually rust the bones, It is not necessary to dry clean after every
wear as this puts as much wear and tear on the corset as actually wearing it.
After wear, air your corset to freshen it up. If this is your first time putting
on a corset it may be advisable to get help to ensure you lace it up evenly.
Corsets can minimise your waist up to 2-4 inches, it is advisable to do this
gradually over time.
Changes to These Terms.
These terms were last changed on 18 October 2007.
These terms apply to your order. We may change our terms and conditions at any
time, so please do not assume that the same terms and conditions will apply to
future orders.